If you’re a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you’re a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network recently gathered together — virtually, that is — five technology experts who did some hard thinking on some of the issues businesses and consumers confront on a daily basis, and some valuable insights were the payoff.
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